Jacksonville Terminal Company (JTC) will allow for specific items to be backordered prior to our shipment of stock is received. These ordered products will need to be paid for prior to release. The estimated time of product receiving will be displayed in the description of each product. JTC will notify backorder customers of any changes if the receiving time-frame is pushed further out. Once the product has arrived all backorders will be filled in the order they are received. In the event JTC runs short on products and can NOT fill all backorders, those orders will receive an immediate FULL REFUND. JTC will also provide a FULL REFUND at anytime it is requested in writing to email@example.com. JTC will process any requested refund(s) within 10 business days.